Returns & Exchanges
At Fiido, we are committed to your satisfaction and offer a 30-day return policy for our electric bikes and accessories to ensure you find the perfect ride. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization.
Prepare the Equipment
Ensure the product is in its original condition and securely packed in the original factory packaging, including all batteries, chargers, and manuals.
Ship the Item
Affix the provided shipping label to the box and drop it off at an authorized carrier location, or schedule a pickup for larger electric bike frames.
Inspection and Refund
Once our technicians inspect the returned item for quality assurance, we will process your full refund or exchange within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing